24-Hour Support

211 LIFE LINE provides 24-hour, confidential access to health and community resources in Rochester, New York, connecting residents with emergency assistance, social services, and crisis support. Trained specialists help callers and online users locate medical care, mental health and addiction services, housing, food assistance, and other local programs, offering referral navigation any time. A comprehensive online resource directory and live help are available on their website.

UR Medicine Mental Health & Wellness - Monroe Mobile Crisis Team provides immediate, compassionate 24-hour crisis response to individuals experiencing acute mental health emergencies in Rochester, NY. Mobile clinicians respond on-site to assess risk, de-escalate crises, create safety plans, and connect individuals and families with follow-up care and community resources. Available around the clock and coordinated with hospitals and local providers; more information is available on their website.

UR Medicine Mental Health & Wellness - Psychiatric Emergency Department offers 24-hour psychiatric crisis care in Rochester, New York, providing rapid evaluation, stabilization, and connection to ongoing treatment. Board-certified psychiatrists and emergency clinicians deliver medication management, brief observation, safety planning, and referrals or transfers to inpatient and outpatient services; walk-ins and emergency transfers are accepted - visit the website for more information.

Unity Mental Health Home Based Crisis Intervention (HBCI) provides immediate, compassionate 24-hour in-home crisis support to stabilize individuals experiencing psychiatric or behavioral health emergencies. Trained clinicians conduct on-site assessments, safety planning, short-term stabilization, and coordination with emergency services when needed. The team connects clients to outpatient care and community resources and offers follow-up referrals across Rochester, NY - visit their website for program details.